Jeff Carroll

Helped to organize and maintain a community of people passionate about various nonprofit causes.

Helped to build the U.S. community.

Consulted several private clients on mobile apps, online presence and brand consistency/synergy.

Responsible for helping to maintain and manage Decide's presence across various social media services.

•Provided support (via e-mail, phone and MyStarbucksIdea.com) to users of the Starbucks Card Mobile iPhone application.
•Created comprehensive process guides for the product, which are used by customer contact representatives for troubleshooting purposes.

Duties included following up on customer feedback (both good and bad) and crafting an appropriate response.

Recent blogs:
• http://bit.ly/16yvCH
• http://bit.ly/4xQgrD
• http://bit.ly/3NClGj
• http://bit.ly/8hxExk

•Featured moderator at MyStarbucksIdea.com (August 2009, September 2009, October 2009, July 2010, August 2010)

Primary duties include handling customer contacts. Additional duties include processing comment cards and responding to e-mails sent to various starbucks.com e-mail addresses.

•Was a six-month rotational position (originally slated to end in July 2009) that was extended to a year.

Primary duties included analyzing and reporting Starbucks Card-related data for various sales channels.

Additional duties included:
•Providing ad hoc support to marketing, product and category managers, as well as to members of our extended cross-functional team.
•Managing the internal Starbucks Card ordering process.
•Assisting in managing the accounts of key business-to-business and reseller clients. (http://www.starbuckscardb2b.com/)
•Managing customer databases for the Starbucks Passion Panel (http://www.starbuckspassionpanel.com/) and VIA Insider customer panels.
•Providing technical and administrative assistance to the Starbucks Gold Lab (http://www.starbucksgoldlab.com/) customer panel.
•Providing customer service and technical support to users of the Starbucks Card Mobile iPhone app.

Primary duties included providing customer service and sales support to new, existing and prospective clients by answering and following up with incoming calls, processing orders, reviewing creative and/or marketing materials and resolving any logistical or customer service issues that may have arisen.

•Responsible for $1.3M in sales from February 2008-July 2008.

Duties included updating and maintaining three e-commerce websites.

Attended the 2004 International CES.