Social Media Coordinator at Decide
Marketing and Advertising | Greater Seattle Area, US
I love what I do and I am committed to continual learning and self-improvement.
Experience in:
•E-Commerce
•Customer Service
•Technical Support
•Social Media (blogging, moderating)
•Analytics
Systems/Software/Applications:
•Salesforce.com CRM
•Salesforce.com Ideas
•AS/400
•Valuelink Business Center (VLBC)
•Onyx CRM/Consona CRM
•Telligent/CommunityServer
•Microsoft SharePoint
•Cybersource
•Oracle (various programs)
•Microsoft Office
•SAS Enterprise Guide
•Microstrategy
•Serverside
Specialties: Social media, online communities, blogging, moderation, e-commerce.
May
2012 - Present
social media coordinator / Decide
Responsible for helping to maintain and manage Decide's presence across various social media services.
Sept
2009 -
Aug
2010
support, Starbucks Card Mobile / Starbucks Coffee Company
•Provided support (via e-mail, phone and MyStarbucksIdea.com) to users of the Starbucks Card Mobile iPhone application.
•Created comprehensive process guides for the product, which are used by customer contact representatives for troubleshooting purposes.
Apr
2009 -
Aug
2010
Blogger/Moderator, MyStarbucksIdea.com / Starbucks Coffee Company
Duties included following up on customer feedback (both good and bad) and crafting an appropriate response.
Recent blogs:
• http://bit.ly/16yvCH
• http://bit.ly/4xQgrD
• http://bit.ly/3NClGj
• http://bit.ly/8hxExk
Awards and Recognition:
•MyStarbucksIdea.com Moderator of the Month (awarded May 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded July 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded August 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded May 2010)
•Featured moderator at MyStarbucksIdea.com (August 2009, September 2009, October 2009, July 2010, August 2010)
•Named one of the top MyStarbucksIdea.com moderators for 2009. (http://bit.ly/5ersIZ)
Aug
2006 -
Aug
2010
customer contact representative / Starbucks Coffee Company
Primary duties include handling customer contacts. Additional duties include processing comment cards and responding to e-mails sent to various starbucks.com e-mail addresses.
Jan
2009 -
Jan
2010
business systems analyst associate, Starbucks Global Card Services / Starbucks Coffee Company
•Was a six-month rotational position (originally slated to end in July 2009) that was extended to a year.
Primary duties included analyzing and reporting Starbucks Card-related data for various sales channels.
Additional duties included:
•Providing ad hoc support to marketing, product and category managers, as well as to members of our extended cross-functional team.
•Managing the internal Starbucks Card ordering process.
•Assisting in managing the accounts of key business-to-business and reseller clients. (http://www.starbuckscardb2b.com/)
•Managing customer databases for the Starbucks Passion Panel (http://www.starbuckspassionpanel.com/) and VIA Insider customer panels.
•Providing technical and administrative assistance to the Starbucks Gold Lab (http://www.starbucksgoldlab.com/) customer panel.
•Providing customer service and technical support to users of the Starbucks Card Mobile iPhone app.
Jan
2008 -
Aug
2008
inside sales representative, Starbucks Global Card Services / Starbucks Coffee Company
Primary duties included providing customer service and sales support to new, existing and prospective clients by answering and following up with incoming calls, processing orders, reviewing creative and/or marketing materials and resolving any logistical or customer service issues that may have arisen.
•Responsible for $1.3M in sales from February 2008-July 2008.
Apr
2003 -
Oct
2004
IT Manager / Digi Resources, LLC
Duties included updating and maintaining three e-commerce websites.
Attended the 2004 International CES.
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2003
-
2005
The Evergreen State College
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2000
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2002
Washington State University
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1995
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1999
Mercer Island High School
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Websites:
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Honors:
•Washington State University Residence Life Leadership Award (awarded 2001)
•Delta Sigma Phi Order of the Sphinx (awarded 2001)
•Starbucks M.U.G. Award (award January 2008)
•Starbucks Coffee Master (awarded November 2008)
•Starbucks Customer Contact Center's Partner (Employee) of the Quarter (Q3 of FY07)
•Starbucks Customer Contact Center's Partner (Employee) of the Month (awarded December 2008)
•Starbucks BRAVO! Award (awarded May 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded May 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded July 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded August 2009)
•MyStarbucksIdea.com Moderator of the Month (awarded May 2010)
•Became an appsfire.com Featured VIP (June 2010)
•Became a social media expert on AllExperts.com (2011)
•Became a social media 'professor' on smarterer.com (2012)
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Interests:
Social media, marketing, advertising